Refund policy

As our sewing patterns, guides, books and other downloadable products are digital products, we generally do not offer refunds or exchanges for change of mind once a digital product has been supplied or accessed.

This does not exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law.

Digital Download Issues

If you experience an issue with your digital purchase, such as receiving an incorrect file, a corrupted file, or being unable to access your download, please contact us at hello@regineleecreations.com and we will be happy to assist.

Where possible, we will first work with you to resolve the issue and provide access to the correct digital files.

Change of Mind

We do not provide refunds or exchanges for change of mind on digital products once they have been supplied or accessed.

Please review the product description, product images and included features carefully before completing your purchase.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us. We will review duplicate purchase requests on a case-by-case basis.

Unauthorised Transactions

If you believe a purchase was made using your account or payment method without your authorisation, please contact us as soon as possible so we can review the transaction.

Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Where a product fails to meet an applicable consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.